Review: KLM Crown Lounge Houston

I just returned from a long weekend in New Orleans. It was my first visit to the Crescent City and my friends and I had a blast. Unfortunately, there’s only one nonstop flight connecting Phoenix to New Orleans, and we weren’t on it. As a result, we had a two-hour layover in Houston on our way back. That provided an opportunity to review the KLM Lounge Houston at George Bush Intercontinental Airport.

I’m granted access to the KLM lounge with my Priority Pass membership. Priority Pass is an added benefit to a growing number of luxury travel cards. In my case, I’m eligible through the Chase Sapphire Reserve.

Getting There

The KLM Lounge is located just outside gate D8 on the main concourse. You can’t miss it. It’s also very close to the inter-terminal train system. This makes visiting a breeze even if your flight is at another terminal. Our flight was out of Gate E19 and we walked to the lounge in 10 minutes.

KLM Lounge Houston
KLM Crown Lounge entrance. Just outside gate D8. Easy terminal train access.

Upon entering I presented my Priority Pass card and we were on our way. This is especially relevant because Priority Pass lounges can get overcrowded and guests are turned away. Furthermore, lounges often deny Priority Pass members in the hours before a flagship flight takes off. For example, in Phoenix The Club at PHX turns away Priority Pass members in the hours before the daily British Airways flight. In this short window, it’s considered a British Airways lounge. We entered at 4:00pm local time, a full hour after KLM’s daily service to Amsterdam has taken off. As a result, there was adequate seating.

KLM Crown Lounge Features

Once you’ve entered, you’ll find the main food and beverage stationed are flanked by two seating areas. I was surprised how much space we had. I guess everything is bigger in Texas. We set our bags down and decided to check out the food and drink selection:

KLM Lounge Houston F&B Area
KLM Crown Lounge Houston F&B Area
KLM Lounge Houston F&B Area - Sandwiches & Hummus
KLM Crown Lounge Houston F&B Area – Sandwiches & Hummus

It’s not a bad selection for a domestic lounge. I usually judge lounges by whether I can get any sort of meat. I know most places try to stick you with carbs because it’s cheap. In this case, the mini sandwiches are a nice touch.

KLM Lounge Houston F&B Area - Veggies & Salad
KLM Crown Lounge Houston F&B Area – Veggies & Salad
KLM Lounge Houston F&B Area - Alcohol
KLM Crown Lounge Houston F&B Area – Alcohol
KLM Lounge Houston F&B Area - Beer
KLM Lounge Houston F&B Area – Beer

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KLM Lounge Houston F&B Area - Dutch newspapers with additional seating beyond
KLM Crown Lounge Houston  – Dutch newspapers with secondary seating area beyond

I headed over to the bathrooms which featured two private toilets and two urinals. The cleanliness could have been a little better, but nothing too bad. In fact, I kind of felt that way about the whole lounge. They had plenty of staff, but I’m not sure they’re being managed to clean efficiently. Again, not super dirty or anything, just could use a little improvement.

KLM Lounge Houston Bathrooms
KLM Cown Lounge Houston Bathrooms

Bottom Line

Initially I was hesitant about making the trek over to the KLM Lounge. I thought it might be too far out of the way. Houston’s train system made this a breeze. Furthermore, we stayed in a secured area the whole time. Nobody wants to deal with TSA twice in a day. Especially after a weekend in New Orleans. In the end, I’m glad we did. The KLM lounge provided a nice retreat during our layover and was a breeze to get to.

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